DWP has 80% targets for refusing benefit reconsiderations as a Key Performance indicator

Ken Butler, DR UK’s Welfare Benefit Adviser said “That the DWP has an actual target for refusing benefit decision reconsideration requests is bad enough, but that it has set and exceeded a figure of 80% is appalling.” [Note there are no actual KPI targets for PIP, as yet, but refusals of PIP reconsiderations are high]. Read more

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